Welcome to OK Celullar-A One Stop Tech Repairing.

Our Policy

Return policy

Introduction

At The OK Cellular, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your product, we offer a flexible return policy to make the process as smooth as possible.

1. Eligibility for Returns

  • Time Frame: You have 30 days from the date of purchase to return an item.
  • Condition: Items must be returned in their original condition, unused, and in the original packaging with all accessories included. For pre-owned phones, the device must not show any signs of damage or additional wear and tear.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

  • Personalized or Custom Items: Items that have been customized or personalized cannot be returned.
  • Final Sale Items: Products marked as “Final Sale” are not eligible for returns or exchanges.
  • Gift Cards: Gift cards are non-returnable and cannot be exchanged for cash.

3. Return Process

  • In-Store Returns: You can return items in person at any of our store locations. Please bring the item, original packaging, and proof of purchase.
  • Mail Returns: To return an item by mail, please contact our customer service team at [Your Contact Information] to initiate the return. You will be responsible for the shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed within 7-10 business days, and a credit will be applied to your original method of payment.
  • Partial Refunds: In some cases, only partial refunds may be granted, such as items not in their original condition or those returned after the 30-day return window.

5. Exchanges

If you need to exchange an item for a different product or size, please visit our store or contact our customer service team. Exchanges are subject to product availability.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@okcelullar.com. We will arrange for a replacement or refund, including return shipping costs.

7. Contact Us

For any questions or concerns about our return policy, please contact us at:

OK CELULLAR
Houston, Texas, United States
+1 (409) 457-1458
Info@okcelullar.com

We are here to help and ensure that your shopping experience with The OK Cellular is a positive one.

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